White Horse
Technical Services |
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Tracing
failures to the component level, you get more than “board swapping”
type of service. |
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Call at any time of day or night
for consultation, or emergency call-out. Even without a maintenance
or repair contract, you're the boss. We understand how critical your
instrument may be to your process, and are dedicated to getting it
up and running again as soon as possible. Sign up for a service
plan, and assure yourself you are doing the best thing for your reliability
requirements. |
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Each of our three service plans include the best Preventative
Maintenance we know to provide for your LECO instrumentation.
Our service programs are designed to minimize downtime, customer
delays and unforeseen expenditures. Add a service agreement, and
you have stabilized your costs and are guaranteed priority service
response. |
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We take
pride in the industries’ quality assurance programs. With a comprehensive
maintenance and service plan in place, you make sure your instruments
are always in top operating order. This gives you the peace of mind that
you can regularly meet your customers’ needs within your budget. |
| Once a Standard or Premium Service
contract is in effect, we start a Maintenance
History File and initiate a Reliability
Profile that evaluates the long-term reliability of your instrument.
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| During a Service Contract period, an
Experienced
Technician will perform technical support, PM and repair services to
keep your lab ready to meet any need. We offer emergency technical support
and guarantee quick and efficient professional service tailored to meet
your needs. |
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For equipment considered obsolete by the manufacturer,
we will continue to provide service as long as needed parts are available
from any source. For unavailable parts, we can usually provide alternative
solutions to keep your equipment operating well beyond the manufacturers’
date of obsolescence. |
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| Basic Service Plan |
This
Plan is recommended for medium usage instruments (11-99 tests per
week) and companies requiring moderate assurance of low cost reliability. |
| This plan includes all the benefits
of a Standard
PM Contract and
includes all the related costs for one emergency service call. Excess
repair labor is billable at the Contract
Rate.
Operator training is included. This
plan does not require a Pre-Contract
Inspection and Service. |
| Standard Service Plan |
| This Plan is recommended for high
usage instruments (100-200 tests per week) and companies requiring maximum
assurance of low cost reliability. |
| This plan includes all the benefits
of a Standard
PM Contract and
includes all the related costs of two emergency service calls. Since
this plan includes Parts,
a Pre-Contract
Inspection and Service is
required before the contract can commence. Excess repair labor
is billable at the Contract
Rate.
Operator training is included. |
| Premium Service Plan |
| This Plan is recommended for high
usage instruments (150 and above tests per week) and companies requiring
maximum assurance of reliability and predetermined maintenance costs. |
| This plan includes all the benefits
of a Premium
PM Contract and
is similar to the factory’s warranty coverage.
The related costs of two emergency service calls are included and unlimited
service labor. Since this plan includes Parts,
a Pre-Contract
Inspection and Service is
required before the contract can commence. Operator training is included. |
| Contract Feature Matrix |
| B PM |
S PM |
P PM |
B Svc |
S Svc |
P Svc |
Feature / Service Description |
| X |
X |
X |
X |
X |
X |
Yearly
Routine Maintenance recommended by LECO |
| X |
X |
X |
X |
X |
X |
Complete
Tune-Up |
| X |
X |
X |
X |
X |
X |
Adjustment
and Calibration (Repairs may be needed) |
| X |
X |
X |
X |
X |
X |
Operator
training at discounted Labor Rate |
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X |
X |
X |
X |
X |
Maintenance
history File (A one-time fee is
charged for this service.) |
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X |
X |
X |
X |
X |
Reliability
Profile (A one-time fee is charged for this service.) |
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*L |
*L |
X |
X |
X |
Elect,
mech and integral inspection. *Limitation: As time allotted
allows |
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1 |
2 |
3 |
UNL |
UNL |
Hours
of included 24 Hour technical Support |
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X |
X |
X |
X |
X |
Guaranteed
Hourly rate on labor not covered by agreement |
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X |
X |
X |
X |
Preventative
Maintenance Call Travel Expenses |
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|
X |
X |
X |
Priority
response for emergency calls |
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1 |
2 |
X |
Emergency
service call Labor (See your contract for allowances) |
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1 |
2 |
X |
Emergency
service call Travel Expenses (See your contract for allowances) |
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X |
X |
Emergency
service call Parts |
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X |
X |
After
hour service at no extra charge (5:00 PM-7:00 AM) |
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X |
6-month
Routine Maintenance recommended by LECO |
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*L |
3-month
Routine Maintenance recommended by LECO (only provided if
in area when needed) |
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| Combination Discount |
| When multiple instruments are contracted,
a discount is applied to account for combining service for multiple instruments
on the same visit. |
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Horse Technical Services, All Rights Reserved.
Your
use of this Website constitutes your agreement with our Terms
and Conditions of Use.
LECO® is a registered trademark for the LECO Corporation, St Joseph,
Michigan
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